06/18/16 – Are already a loyal, Regular flyer consumer for more than 30 years. I h ave never noticed these types of bad buyer service and apathetic attitudes from AA personnel. Presently sitting down at Miami Worldwide, on a transparent sunny saturday morning, touring with 2 younger small children attempting to get to Asheville on your own Airways (report locator: WCEARA), but our flight to Charlotte was quickly delayed, causing us to miss out on our flight to Asheville, all other flights are total, we were being despatched BACK through stability mainly because your employees in the gate couldn’t (or wouldn’t), help us (that was entertaining), then had to operate back again In advance of we could get to the ticket counter since the flight departure was bumped again up!
I thought there for being a plan for overweight people today. I used to be up in opposition to the window the entire trip.I paid for my seat but as it turned out I actually didn’t have one particular. With all the Aged Piedmont nevertheless traveling imagining American would do far better, not happy throughout.
To this point you might have built us drop 24 hours of our holiday vacation We work hard for time off do the job and of your days have triggered us reaching our location A person Total Working day Later on. Not a glad purchaser and may unfold the phrase.
Not sure if this will likely get the job done …. I tried to speak to a person about some grievances and receiving reimbursed for Hotels remain in Dallas thanks to missed flight into Mobile Alabama. Also the gate agents in Dallas were no help at all with wanting to get lodge room or anything else. This may not be a major deal if was for myself a grown man in my late 50’s . But this was my 24 year old daughter touring with 2 young youngsters ( two 1/two yr and 3month old ) traveling again to see her family members because her Spouse is from the Air Force stationed overseas.
So, there are a few detail’s I have noticed that I will Observe right here, and look at it my very own instructional venting given that they don't serve the customer nicely whatsoever with regards to this:
The flight crew automatixallu designed me Test my bag even though thier were being several open up overhead bins. See connected flight facts. It will be good when they crew did bot noticed it wasnt thier fault and dont blame them.
booking reference MKFCFC I am addressing this letter to you personally to precise my dissatisfaction regarding your services regarding the flights referred to previously mentioned.
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I had been lucky enough to generally be on board American Airlines Flight #32 (LAX – JFK) on labor working day….my husband and i have been seated independently…we experienced a death inside the household and have been planning to nyc for your funeral…….
I used to be overcharged for a 3rd bit of luggage on an international vacation USA to Uruguay. I have tried working with the website e mail to try to get a refund; no response.
On Jan 10th 2014, we experienced a return flight from Miami to Seattle. This was a direct flight which should have been six.5 hrs. We boarded about 30 min late, only to listen to in the captain that we had been nevertheless watching for gasoline and nevertheless did not have confirmation regarding when, but that it will get not less than 20 min to refuel. Finally immediately after one hour around the airplane, we had refueled, only to hear that an armrest was broken and we were being watching for a repair service. We had been about the system for one.5 hrs, in advance of get-off. WHY, would you board travellers on that extended of a flight BEFORE refueling, Particularly not getting an ETA for that gasoline?
I not long ago flew back from Raleigh Durham to LA airport. It absolutely was five hrs. Of distress for me to put up which has a crying twenty thirty day period previous to the flight.
Soon after this conversation, I´ve made an effort to cancel our flight (not surprisingly I didn´t want to fly Within this aircraft any longer), although the attendant business brusquely warned us that if the plane was repaired, our baggage would go Together with the aircraft! Even if I questioned For additional of three periods to get my luggage. Right after +/- 3 hours, Despite a whole lot of folks worried and anxious the airplane still left toward Miami. As All people from the airplane shed the relationship that could take place at 21: 30h, AA informed us that we'd be reallocated in another and previous flight on the working day, at midnight. Supplied The dearth of space we experience in the initial flight (from São Paulo), we experienced managed to reserve the seat twenty, which there isn't any chair before us, so a little bit more space with the legs. Which fell down as a result of these issues with the delay. Arriving with the airport, they produced us operate (the male of AA came in a little car or truck and reported to Every person Hurry up Guys, hurry up) to the aircraft. Once we arrived at the doorway the manager told us that we would have to go different within the airplane Which we dropped the chair twenty. She advised us that she needed to different Some others persons to to let an adult with a toddler. Funny no?? Exactly what does she required?? My 6 yrs previous boy traveling by itself??? I just explained which i wanted to fly together, it had been our previous working day of trip. I even take for webpage being accommodated on another flight, she just explained, no you'll fly During this one particular, and again I heard, your luggage will go on this flight. My son comprehended what was discussed and begin to cry simply because he didn´t desired to be divided from certainly one of us.
I have flown your airline two times in the final twelve months and experienced one dude that works for me to fly final week on a non stop flight you fellas can’t even get a non halt flight punctually.